Blog
From Jeffrey to Jeff: A Note on the Name
If you’ve followed my work over the years — at conferences, in training rooms, or through these pages — you’ve probably seen me listed as
Chaos to Calm: A Hostage Negotiator’s Guide to…
Conflict is inevitable, but chaos doesn’t have to be. Every day, in workplaces of every kind, people find themselves in tense, emotionally charged situations
Positional leadership can command compliance,
A “direct-and-expect” style of leadership based on organizational authority and title has long been the standard in many workplaces.